Refund policy

Last updated: August 23, 2026

Refund Eligibility

A refund is considered after an authorized return is received and inspected, or when we approve a claim for an item that arrived damaged, defective, or incorrect. Return eligibility and exclusions are explained in our separate Return Policy.

No Restocking or Refund-Processing Fee

We do not charge a restocking or refund-processing fee for an eligible, approved refund.

Inspection and Approval

We inspect returned items after arrival and email you whether the refund has been approved or declined.

Refund Method and Timing

Refund processing takes up to 5 business days from the date we receive your returned item. If approved, the refund is issued to your original payment method within this period. Your bank, card issuer, or payment provider may require additional time to post the credit.

Damaged, Defective, or Incorrect Items

Contact us promptly after delivery. When a claim is approved, we will provide an appropriate replacement, exchange, or refund and cover the authorized return-shipping cost.

Return Method and Shipping Label

Returns are accepted by mail only. For returns caused by sizing choices, preference changes, ordering mistakes, or another reason not caused by us, the customer must arrange and pay for the return-shipping label. For an approved claim involving an item that arrived damaged, defective, or incorrect, we will provide a return label or reimburse the authorized return-shipping cost.

Return Address for Approved Refunds

When we authorize a physical return, send it to: Oktoberfest Lederhosen, 620-T, Street #2, DHA Phase 7, Lahore 54930, Pakistan. Do not send an item before receiving authorization and return instructions.