Refund policy

Last updated: August 21, 2026

30-Day Return Window

You may request a return or exchange within 30 days after receiving your order.

Return Eligibility

Items must be unworn, unwashed, unaltered, and returned in their original condition with all tags and original packaging intact. Proof of purchase is required.

Custom, tailor-made, or personalized products, including name-embossed items, cannot be returned unless they arrive damaged, defective, or incorrect.

Restocking Fee and Exchanges

A 20% restocking fee applies when an eligible return is refunded to the original payment method. This fee is waived when exchanging an eligible item for another size or color.

Return Shipping

Customers are responsible for return shipping costs and for ensuring the parcel reaches us safely. If available, we may provide a discounted prepaid return label and deduct its actual cost from the refund. Original shipping charges, if any, are non-refundable unless the return results from our error.

Damaged, Defective, or Incorrect Items

Please contact us promptly after delivery if an item is damaged, defective, or incorrect. We will review the issue and provide an appropriate replacement, exchange, or refund at no additional return-shipping cost when the claim is approved.

Refund Processing

Returns are inspected within 3-5 business days after arrival. We will email you when the return is approved or declined. Approved refunds are issued to the original payment method within 5-10 business days. Your bank or card provider may require additional time to post the credit.

Start a Return

Contact support@oktoberfestlederhosen.com or use our Contact page. Include your order number and the reason for the request. Returns sent without prior authorization may not be accepted.

Nothing in this policy limits consumer rights that cannot legally be excluded in your jurisdiction.