Returns & Exchanges Policy

Last updated: August 23, 2026

30-Day Returns and Exchanges Window

You may request a return or exchange within 30 days after receiving your order.

Eligibility and Condition

Items must be unworn, unwashed, unaltered, and in their original condition with all tags and original packaging intact. Proof of purchase is required.

Custom, tailor-made, or personalized products, including name-embossed items, cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Exchanges

Eligible standard products may be exchanged for another available size or color. Exchanges are subject to product availability. If the requested replacement is unavailable, you may choose another available option or request a refund under this policy.

There is no restocking or exchange-processing fee. Any price difference for a replacement product will be charged or refunded as applicable.

Return and Exchange Shipping

Customers are responsible for shipping costs when a return or exchange is due to a sizing choice, color or preference change, ordering mistake, or another reason not caused by us. If an approved return or exchange is due to an item arriving damaged, defective, or incorrect, we cover the shipping cost.

Method and Shipping Label

Returns and exchanges are accepted by mail only. For requests caused by sizing choices, preference changes, ordering mistakes, or another reason not caused by us, the customer must arrange and pay for the shipping label. For an approved claim involving an item that arrived damaged, defective, or incorrect, we will provide a return label or reimburse the authorized shipping cost.

Return Address

After receiving authorization, send the authorized item to: Oktoberfest Lederhosen, 620-T, Street #2, DHA Phase 7, Lahore 54930, Pakistan. Please do not send an item before contacting us and receiving instructions.

Start a Return or Exchange

Contact support@oktoberfestlederhosen.com or use our Contact page. Include your order number, the reason for your request, and—when requesting an exchange—the preferred replacement size or color. Items sent without prior authorization may not be accepted.

Refund Processing Time

Refund processing takes up to 5 business days from the date we receive your returned item. If approved, the refund is issued to your original payment method within this period. Your bank or payment provider may require additional time to post the credit.

For refund approval, timing, and payment details, see our separate Refund Policy.