Shipping & Returns

1. Order Processing & Lead Times

• Standard & In-Stock Items: Please allow 5 - 8 business days for order preparation, inspection, and packaging prior to shipment.
• Custom & Tailor-Made Items: Because our custom garments are individually handcrafted, tailor-made or back-ordered products require 5 - 8 business days for production before dispatch.
• Shipping Origin & Cutoff: We ship orders from Lahore, Pakistan. Our daily cutoff is 2:00 PM Pakistan Standard Time (PKT, UTC+5), Monday through Saturday. Orders placed after the cutoff begin processing on the next handling business day.

2. Free Shipping

• Free on Every Order: Shipping is included at no charge with every purchase.
• No Handling Fees: We do not add handling or packaging charges to your order.

3. Delivery Carriers & Order Tracking

We partner with leading global couriers, including DHL Express and FedEx, to ensure fast and reliable delivery.

Once your parcel is dispatched from our facility, you will automatically receive a shipping confirmation email containing your direct tracking number. This allows you to monitor your package's journey from our door to yours.

4. Shipping Estimates & Restrictions

• Free Standard Delivery: Estimated total delivery time is 10 - 18 business days.
• Expedited Delivery: Estimated total delivery time is 8 - 12 business days for a flat fee of $25 USD. Select expedited delivery at checkout.
• Delivery estimates include order preparation and transit. They may be extended by public holidays, customs processing, or circumstances outside our control.
• PO Box Restrictions: Our express shipping couriers require a physical street address and signature upon delivery. We are unable to deliver to PO Boxes. Please provide a valid physical delivery address at checkout.

5. Customs, Import Duties & Taxes

For international shipments, your parcel may be subject to customs duties, tariffs, or import taxes levied by your destination country.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return or exchange.

2. Return Eligibility & Conditions

To qualify for a valid return:

• Items must be unworn, unwashed, unaltered, and in the same condition as received.
• All original product tags, embroidery safeguards, and packaging must be intact.
• Sale & Clearance Items: Regular-priced items may be refunded; items purchased from our "Clearance" or "Final Sale" sections are non-refundable unless delivered defective or damaged.
• Custom / Tailored Garments: Custom-made garments crafted to specific measurements cannot be returned unless a manufacturing defect is present.

3. No Restocking or Refund-Processing Fees

• Eligible Returns: We do not charge a restocking or refund-processing fee.
• Exchanges: Eligible size and color exchanges also have no restocking fee.
• Refunds are issued to the original payment method after the returned item passes inspection.

4. Return Shipping Costs & Labels

• Return Shipping: Customers pay return shipping when the return is due to a sizing choice, preference change, ordering mistake, or another reason not caused by us.
• Our Error: If an approved return is due to an item arriving damaged, defective, or incorrect, we cover the return-shipping cost.
• Contact us before sending a return so we can provide the correct instructions and, when applicable, a return label.

5. Refund Inspection & Processing

• Once your return package arrives at our warehouse, our quality assurance team will inspect the item within 3 - 5 business days.
• You will receive an email notification informing you whether your refund has been approved or rejected based on item condition.
• If approved, your refund will be automatically processed, and a credit will be applied to your original payment method within 5 - 10 business days.

6. Late or Missing Refunds

If you have not received your approved refund after 10 business days:

• Re-check your bank account or credit card statement.
• Contact your credit card issuer, as processing times may vary before a refund is officially posted.
• Contact your banking institution, as posting delays often occur.